To avoid a late cancellation or “no show” fee, the reservation must be cancelled in accordance with the cancellation policy noted in your email confirmation. You must notify us of cancellation via email or phone. We are not liable for undelivered or blocked emails or faxes, trip considered canceled after the client receives cancellation email, please verify your cancellation over the phone if no cancellation confirmation is received by you. Full charge will be applied to your account in case of late cancellation or "no show". Unless stated otherwise in your email confirmation, cancellations made less than the following minimum time prior to the service date will be subject to full reservation price: for weekend Limousines, Sedans, SUV’s, VAN’s and all type of Buses - 4 days, for Party Buses - 1 week, for Holidays, Special Occasions, Weddings and Events - 7 days for all services. All other days and for Airport Transfers – 24 hour. Airport transfers changes must be completed over the phone at least 4 hours in advance. If you experience difficulty locating the chauffeur, please call the Customer Service telephone number listed on the email confirmation. Failure to call and leaving the pick-up location without notifying will result in a “no-show” charge equal to full amount.
The Party is fully responsible for all damage to the vehicle or injuries caused to Passengers or other third persons caused by any Passenger willfully or accidentally or any baggage, parcels or other property brought on board or transported on the vehicle by any Passenger. Client holds limousine service harmless and not liable for any personal or material damages arising from the conduct of his/her party. In case of misconduct by your party, chauffeur has the right to terminate this agreement without any refunds. Client agrees that the passenger capacity of vehicle provided shall not be exceeded. The cost of repairing damage to vehicles resulting from acts of any Passenger will be charged to the account.
Smoking is not allowed. A $300 fee will be added to your trip for smoking. Client assures that no illegal drugs will be consumed in our vehicle(s). Our Company reserves the right to refuse to transport persons under the influence of intoxicating liquor or drugs, or who are, or are likely to become, objectionable to other persons. Passengers shall not interfere with the operator in the discharge of his duty or tamper with any apparatus or appliance on the motor vehicle. WEDDING and PROMS have special packages. Failure to notify the sales representative about the event may result in adjustments to your reservation after the service, to reflect special rate. We do not responsible for inclement weather condition, heavy traffics or other uncomfortable circumstances resulting in the inability to start or complete a job as it is scheduled. This is initial confirmation and does not include overtime charges incurred during the performance of hourly trips, stops made during point to point trips or airport transfers. Travel time will be added to all services performed outside Metropolitan Area.